• RENUMA DAYS - get the Complete Ritual

  • 🇦🇺 Free shipping Australia-wide

  • 60-Day Mirror Test

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FAQ

How can we help?

The honest answers to everything we get asked. And if yours is missing, a real person is one email away.

The Product

Will it really work on my shade?

Renuma adjusts across light to medium skin tones, and we would rather say so than promise magic. If the tint does not settle into your shade, the 60-Day Mirror Test refunds you in full, no return needed.

Why does the cream come out white?

Because it has no shade of its own. The white cream carries encapsulated pigments that release as you blend, adjusting to each area of your face: a little deeper on lighter patches, a little softer on darker ones.

My skin is sensitive and flares easily.

The formula is fragrance free and alcohol free for exactly that reason, with hydrating glycerin for skin that has become drier over the years. For very reactive skin, a small patch test behind the ear is always a good habit.

I have never used foundation in my life.

Then you are exactly who this was made for. No shade to choose, no technique to learn: one pump on the back of your hand, blend from the centre of your face outwards, done in about sixty seconds.

How long does one bottle last?

About eight weeks of daily wear, with one pump a day. Best used within 12 months of opening.

Does it rub off on clothes or glasses?

Give it two minutes to settle after blending and it stays where you put it through a normal day.

Can I wear it over my sunscreen?

Yes, and please do. Sunscreen first, let it absorb for a minute, then one pump as usual.

Delivery & Returns

Where do you deliver, and how long does it take?

We deliver across Australia and New Zealand with tracked home delivery, in 7 to 10 business days from dispatch. The final leg is handled by Australia Post at home, or New Zealand Post across the Tasman.

How much is shipping?

Free on every order over $60. Below that, the exact cost is shown at checkout before you pay. No customs or import fees on delivery, ever.

How do I track my order?

Your tracking number is emailed the day your order ships, with updates until it reaches your door.

My parcel is late or seems lost.

Write to support@getrenuma.com with your order number. If your parcel is lost in transit or arrives damaged, we send a replacement or refund you in full, at your choice.

How does the 60-Day Mirror Test work?

Wear Renuma, then look in the mirror. If you are not satisfied for any reason within 60 days of delivery, including the tint not settling into your shade, one email to support@getrenuma.com gets you a full refund. You keep the bottle: no returns, no forms, no postage.

How do I manage or cancel my subscription?

From your customer account, in one click, any time. No minimum commitment, and cancellation applies to any renewal not yet processed.

How do I reach a real person?

Email support@getrenuma.com, any day, any time. Our support is available 24/7 and a real human reads every message.

The Brand

What is Renuma?

Renuma makes adaptive skin care for skin that has lived the Australian sun: one white cream that adjusts to every tone of your complexion, so you look rested, never made up.

Why "made for skin over 50"?

Because after decades of sun, skin no longer has one single tone: darker spots, redness, lighter patches. Classic foundations are designed for young, even skin, which is why they never looked right on yours. We started from your skin instead, and built the product around it.

Is it makeup or skin care?

Honestly, somewhere in between: less a foundation, more an adaptive skin corrector. It evens and softens while it hydrates, and the goal was never to look made up. Just rested.

What Renuma will never promise

A perfect match for every skin tone on earth, erased spots, or ten years off. Our cream adjusts within light to medium tones, softens what you want softened, and leaves your skin looking like skin. When a promise sounds like magic, it usually ends in a refund request, so we would rather keep ours honest.

Who is behind Renuma?

An independent brand, built for Australian women over 50 and run by a small team that reads and answers every single email. No call centres, no chatbots.

Still stuck? Talk to us.

support@getrenuma.com

Renuma

Real human support, available 24/7.