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1. Seller Products sold on getrenuma.com are sold by Nicolas Bécot, sole trader registered in France (SIREN 894 664 267), 200 rue de la Croix-Nivert, 75015 Paris, France. Contact: support@getrenuma.com.
2. Placing an order You place an order by adding products to your cart, proceeding to checkout, entering your delivery details and completing payment. The sale is concluded when you receive our order confirmation email. We reserve the right to refuse an order in case of suspected fraud or an unresolved payment issue.
3. Prices All prices are shown in Australian dollars (AUD) and include applicable taxes. Shipping costs, if any, are displayed at checkout before payment. Shipping is free on orders over $60 AUD. The price charged is the price displayed on the day of the order.
4. Payment Payment is due in full at the time of order, via the methods offered at checkout: major credit and debit cards, PayPal, and Afterpay (subject to Afterpay's own terms). Payments are processed through secure, encrypted providers; we never store your card details.
5. Subscriptions Subscription products renew automatically at the frequency and price shown when you subscribe. Each renewal is charged to your original payment method and generates its own confirmation email. There is no minimum commitment: you can pause or cancel at any time, in one click, from your customer account, and cancellation applies to any renewal not yet processed.
6. Availability Our offers are valid while stocks last. If a product becomes unavailable after your order, we will inform you and refund the affected item in full without delay.
7. Delivery We deliver to Australia and New Zealand within 7 to 10 business days from dispatch, as detailed in our Shipping Policy. The products remain at our risk until they are delivered to you.
8. Refunds and our guarantee Every order is covered by the 60-Day Mirror Test: a full refund within 60 days of delivery, for any reason, with no need to return the product. The full process is described in our Refund Policy.
9. Your statutory rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Equivalent rights apply to New Zealand customers under the Consumer Guarantees Act 1993. Nothing in these terms limits those rights.
10. Governing law and disputes These terms of sale are governed by the laws applicable in Australia, without prejudice to any mandatory consumer protections applicable in your country of residence. In case of a dispute, contact us first at support@getrenuma.com: almost everything can be resolved with one email.
